Legal

Terms of Service

Last updated September 1, 2026

These Terms of Service (the “Terms”) govern your access to and use of BellHome’s website, applications, and services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms.

1. Services Provided

1.1 Scope of Services

BellHome provides subscription-based home systems management services that may include:

  • Property onboarding and system inventory documentation;
  • Tracking of major home systems (including HVAC, water heater, electrical panel, roof age, plumbing systems, and major appliances, as applicable).
  • Maintenance schedule tracking and reminder notifications
  • Preferred vendor referrals and optional coordination of third-party vendors
  • Uploading service documentation to Client’s online portal
  • Asset health and maintenance reports
  • Annual property evaluation reports

1.2 Scope of Services

BellHome does not perform physical repairs, construction, contracting, inspections, engineering services, or licensed trade work. BellHome’s role is administrative, informational, and coordination-based only.

2. Accounts and eligibility

You must be at least 18 years old and provide accurate account information. You are responsible for safeguarding your credentials and for all activity under your account. Roles (such as owner, tenant, inspector, and administrator) determine what you can access; you agree to use only the access granted to you.

3. Fees & Payment Terms

3.1 Setup Fee

Client shall pay a one-time onboarding and setup fee of Six-Hundred Ninety-Nine Dollars and 00/100 ($699.00) per Property (“Setup Fee”), due upon the mutual execution of this Agreement. The Setup Fee is non-refundable and covers the costs of onboarding, documentation, and initial system inventory.

3.2 Subscription Fee

Client shall pay a monthly subscription fee beginning at Thirty-Nine and 99/100 ($39.99) per Property, billed in advance on a recurring monthly basis. Client is required to keep an active credit card on file with Company for these recurring charges. Subscription fees are non-refundable once billed. BellHome may adjust any and all subscription pricing upon thirty (30) days’ written notice.

3.3 Third-Party Service Payments

When Client requests coordination of third-party services:

  • Client shall remit payment to BellHome in advance of scheduling
  • BellHome will remit payment to the vendor following completion of work
  • BellHome may deduct administrative coordination fees if such fees are disclosed in advanced

BellHome is not responsible for vendor pricing disputes once approved by Client.

3.4 Late Payments

Late payments may accrue interest at the maximum rate permitted under North Carolina law. BellHome may suspend or terminate services for non-payment at its sole discretion. All fees paid after their respective due dates are subject to a fifteen dollar ($10.00) late fee.

3.5 Early Termination Fee

If the Client cancels this Agreement early, then the Client is subject to an early cancellation fee, to be assessed at fifty percent (50%) of Client’s remaining balance owed under this Agreement.

4. Term & Termination

4.1 Initial Term

This Agreement shall commence on the Effective Date and continue for an initial term of twelve (12) months.

4.2 Termination by Client

Client may terminate this Agreement upon thirty (30) days’ written notice to BellHome. No refunds shall be issued for fees already billed.

4.3 Termination by BellHome for Cause

BellHome may terminate this Agreement immediately for:

  • Non-payment
  • Misuse of services
  • Material breach
  • Fraudulent or abusive conduct

4.4 Termination by BellHome Without Cause

BellHome may terminate this Agreement upon thirty (30) days’ written notice to Client. No refunds shall be issued for fees already billed.

4.5 Non-Renewal

Client has thirty (30) days to submit notice to BellHome of non-renewal of this Agreement. Should Client fail to submit such written notice of non-renewal within thirty (30) days of the initial term of this Agreement ending, this Agreement will automatically renew for an additional one (1) year term. Upon this renewal, Client has ten (10) calendar days to rescind the renewed agreement and provide BellHome with written notice thereof, otherwise Section 2.5 of this Agreement shall apply, and Client shall be assessed an early cancellation fee to terminate the renewed agreement.

5. Vendor Relationships

  • All vendors are independent third-party contractors
  • BellHome does not supervise, direct, or control vendor work
  • BellHome does not guarantee vendor performance, workmanship, licensing, or insurance;
  • Client agrees that disputes regarding vendor services must be resolved directly with the vendor
  • BellHome may receive referral fees or maintain commercial relationships with vendors

6. Client Responsiblities

Client agrees to:

  • Provide accurate and complete property information
  • Furnish adequate homeowners and liability insurance policies
  • Approve all third-party work before scheduling
  • Grant reasonable access to documentation and system information

Client remains solely responsible for maintenance decisions and property conditions.

7. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Services are provided “AS IS” and “AS AVAILABLE
  • BellHome makes no warranties, express or implied
  • BellHome does not warrant system lifespan, condition, or performance
  • Maintenance reminders do not guarantee prevention of system failure
  • Property valuation reports are estimates only and not appraisals

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

1. BellHome’s total cumulative liability shall not exceed the total fees paid by Client to BellHome in the twelve (12) months preceding the claim.

2. BellHome shall not be liable for:

  • Indirect, incidental, special, consequential, exemplary, or punitive damages
  • Loss of property value
  • System failure
  • Loss of use
  • Vendor negligence or misconduct

3. Bellhome shall not be liable for damages arising from inaccurate information provided by Client.

4. Client acknowledges that subscription fees reflect this allocation of risk.

9. Indemnification

Client agrees to defend, indemnify, and hold harmless BellHome and its members, managers, employees, representatives, and agents from and against any and all claims, damages, liabilities, losses, or expenses, including reasonable attorneys’ fees, arising from:

  • Property conditions
  • Vendor acts or omissions
  • Client’s breach of this Agreement
  • Client’s misuse of services
  • Injury occurring at the Property

This indemnification obligation survives termination.

10. Data & Privacy

BellHome collects and stores property and service-related data for service delivery and insurance evaluation purposes. Client consents to such collection, storage, and use. BellHome reserves the right to sell all data to third parties.

11. Force Majure

BellHome shall not be liable for delays or failures resulting from causes beyond its reasonable control, including natural disasters, internet outages, third-party platform failures, labor disputes, governmental actions, pandemics, or acts of God.

12. Compliance & Licensing Disclaimer

BellHome is not acting as:

  • A licensed general contractor
  • A licensed home inspector
  • A licensed engineer
  • A property manager
  • An insurer or warranty provider

UNLESS SEPARATELY CONTRACTED IN WRITING, THIS AGREEMENT DOES NOT CREATE A PROPERTY MANAGEMENT RELATIONSHIP.

13. Dispute Resolution

This Agreement shall be governed by the laws of the State of North Carolina.

Any dispute arising from this Agreement shall first be submitted to mediation in North Carolina. If not resolved, disputes shall be resolved through binding arbitration in North Carolina in accordance with American Arbitration Association (AAA) rules, except where prohibited by law. Each party shall bear its own attorneys’ fees unless otherwise awarded.

14. Acknowledgment of Risk

Client acknowledges that:

  • Home systems naturally deteriorate over time.
  • Maintenance tracking reduces but does not eliminate risk.
  • BellHome is not an insurer or guarantor of system performance.

Client voluntarily accepts these risks.

15. Changes and termination

We may update these Terms from time to time; material changes will be communicated through the Service or by email, and continued use constitutes acceptance. We may suspend or terminate access for violation of these Terms. You may stop using the Service at any time.

16. Contact

Questions about these Terms can be sent to support@bellhome.com.